Term and Conditions

At Outdoor Grill Shop, we’re passionate about grilling and committed to providing premium BBQ products and exceptional service to grilling enthusiasts across the globe (excluding Asia and some remote areas).

Our website is designed for BBQ enthusiasts seeking high-quality grilling equipment, accessories, and supplies. By using our site, you agree to:

• Provide accurate information when creating an account or placing an order
• Use the website only for lawful purposes
• Not attempt to undermine the security or functionality of our website
• Be responsible for maintaining the confidentiality of your account credentials

We reserve the right to modify or discontinue any aspect of our website at any time.

Outdoor Grill Shop specializes in premium BBQ products including:

• Charcoal and gas BBQs and accessories
• BBQ rubs, fuels, and heat beads
• Grilling tools and thermometers
• BBQ covers and protection equipment
• Grilling books and educational materials

We make every effort to display our products accurately, but please note that actual colors and specifications may vary slightly due to photographic lighting or device display settings.

Some products have specific usage instructions and safety information. It is your responsibility to read and follow these instructions for safe operation.

When you place an order with us, you are making an offer to purchase products under these Terms and Conditions.

Order Process:

• All orders are subject to availability and confirmation
• We process orders within 1-2 business days after payment confirmation
• You will receive an order confirmation email once your order is placed
• We reserve the right to refuse or cancel any order for any reason

Payment Methods: We accept Visa, MasterCard, JCB, and PayPal.

Pricing: All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

We ship worldwide excluding Asia and some remote areas. Please note the following:

• Standard Shipping (£12.95): Shipped via DHL or FedEx, delivery within 10-15 business days after dispatch
• Free Shipping: Available for orders over £50, shipped via EMS, delivery within 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. During peak seasons, slight delays may occur.

You are responsible for providing accurate shipping information. We are not liable for delays or failures in delivery resulting from incorrect addresses provided by customers.

We want you to be completely satisfied with your purchase. Our returns policy is designed to be straightforward and customer-friendly.

Returns Timeframe: We accept returns within 15 days of you receiving your items.

Conditions for Returns:

• Products must be in original, unused condition with all packaging and tags intact
• For health and safety reasons, we cannot accept returns on:
  • Fuel products (Charcoal, Briquettes, Lumpwood, Heat Beads)
  • Food items or BBQ rubs that have been opened
  • Personalised or custom-made products
  • Items that have been used or installed

Return Process:

1. Contact our customer service at [email protected] within 15 days of receiving your order
2. Wait for authorization and returns instructions
3. Securely pack the item in its original packaging
4. Ship the package to our warehouse using a tracked service

Original shipping costs are non-refundable. For exchanges, we will cover the cost of shipping the replacement item.

Refunds are processed within 5-7 business days after we receive and inspect the returned item, and will be issued to your original payment method.

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Outdoor Grill Shop or our suppliers and is protected by intellectual property laws.

You may not reproduce, distribute, or create derivative works from any content without our express written permission.

Outdoor Grill Shop shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Our total liability for any claim related to your use of the website or products shall not exceed the purchase price of the products in question.

We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

As a user of our website and services, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use products in accordance with provided instructions and safety guidelines
• Pay for all products ordered through your account
• Comply with all applicable laws and regulations regarding the use of grilling products
• Assume responsibility for determining the suitability of products for your specific needs

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

By using our website, you consent to the processing of your personal data as described in our Privacy Policy.

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: 70 Union St, Bath, GB BA6J 6HZ

Thank you for choosing Outdoor Grill Shop. We appreciate your business and look forward to helping you create the perfect grilling experience!

Happy Grilling!
The Outdoor Grill Shop Team