Welcome to Outdoor Grill Shop (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website www.outdoorgrillshop.com or make a purchase from us.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected through your use of our website:

  • Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, billing address, and payment details (processed securely by our payment partners).
  • Transaction Information: Details about the products you purchase, including items, order value, and payment method.
  • Technical Information: IP address, browser type, device information, and pages you visit on our site.
  • Communication Data: Records of any correspondence when you contact our customer service team.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders for our premium BBQ products.
  • To communicate with you about your orders, account, or inquiries.
  • To improve our website, product offerings, and customer service.
  • To send you marketing communications (only with your consent) about new products, offers, and grilling tips.
  • To prevent fraud and ensure the security of our website and transactions.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data to third parties. We may share your information with:

  • Service Providers: Trusted partners who assist in payment processing (Visa, MasterCard, JCB, PayPal), shipping, and IT services. These providers are contractually obligated to protect your data.
  • Legal Compliance: When required by law or to protect our rights, we may disclose information to legal authorities.
  • Business Transfers: In the event of a merger or sale of our business, customer data may be transferred to the new owners.

We ensure all third parties comply with applicable data protection laws.

4. Data Storage and Security

Your data is stored on secure servers located within the European Economic Area (EEA). We implement robust security measures to protect your information:

  • SSL encryption technology to safeguard data transmission.
  • PCI-DSS compliant systems for payment processing.
  • Regular security assessments and monitoring to prevent unauthorized access.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

5. Your Rights

Under data protection laws, you have the right to:

  • Access and receive a copy of your personal data.
  • Correct inaccurate or incomplete information.
  • Request deletion of your data (subject to legal requirements).
  • Object to or restrict the processing of your data.
  • Withdraw consent for marketing communications at any time.
  • Data portability – receive your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for the website to function, such as maintaining your shopping cart.
  • Analytical Cookies: Help us understand how visitors interact with our site to improve performance.
  • Marketing Cookies: Used to display relevant ads based on your interests (with your consent).

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding Asia and certain remote areas), your data may be processed outside the EEA. We ensure such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses.

8. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date. Continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact our Data Protection Officer at:

Email: [email protected]
Postal Address: 70 Union St, Bath, GB BA6J 6HZ

We are committed to resolving any concerns promptly and in accordance with applicable data protection laws.

Thank you for trusting Outdoor Grill Shop with your privacy. Now, fire up that grill and enjoy!