FAQ

What brands and products do you specialise in?

As authorised Weber specialists, we pride ourselves on offering a wide range of premium BBQ products. Our menu includes everything from Angus & Oink rubs and Aussie Heat Beads to essential BBQ accessories, covers, spares, and fuel for both charcoal and gas grills. We also stock a selection of BBQ books and high-tech tools like the iGrill thermometer.

Are you an authorised dealer for the products you sell?

Yes! We are authorised Weber specialists, and we ensure all our products, from genuine Weber accessories to Angus & Oink rubs, are of the highest quality and authenticity.

How do I place an order?

Simply browse our website, add your desired items to your cart, and proceed to checkout. You’ll need to provide your delivery details and choose your preferred payment method.

Do I need to create an account to order?

While you can check out as a guest, creating an account allows you to track your orders faster, save your address details, and view your order history.

What payment methods do you accept?

For your convenience, we accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely.

Is my payment information secure?

Absolutely. We use secure encryption technology to protect your personal and payment information. Your data’s safety is our priority.

Where do you deliver?

We ship our BBQ essentials globally! However, due to logistical constraints, we are currently unable to deliver to Asia or certain remote locations.

What are my delivery options?

We offer two flexible shipping methods:
– Standard Shipping (£12.95): Delivered by DHL or FedEx within 10-15 days after dispatch. Perfect for time-sensitive needs.
– Free Shipping: For orders over £50, delivered by EMS within 15-25 days after dispatch. Ideal for larger orders.

How long will my order take to arrive?

Please allow 1-2 days for us to process and carefully pack your order. After dispatch, Standard Shipping takes 10-15 days, and Free Shipping takes 15-25 days. You will receive a tracking details email once your order is on its way.

What is your returns policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it to us within 15 days of receipt for a refund or exchange. Items must be unused and in their original packaging.

How do I start a return?

Please contact our support team at [email protected] with your order number and the reason for the return. We will guide you through the simple process.

How can I contact you?

Our expert support team is here to help! You can reach us via email at [email protected]. Our mailing address is 70 Union St, Bath, GB BA6J 6HZ.